Replacement & Refund Policy

1. What "replacement only" means

Where a return is accepted under this policy, the remedy is a replacement of the same product. Depending on stock, that means one of the following:

• The identical unit, sent out once the returned one reaches us and is checked.
• Where the exact item is out of stock, the same model in another available variant, agreed with you first.
• Where the product has been discontinued, store credit of equal value, which can be spent on anything we sell.

A replacement is never charged for. You do not pay again for the unit, and you do not pay the delivery on the replacement.

2. When we will replace something

Raise a request within 7 days of delivery if any of the following applies:

• The item arrived damaged, or the box was opened or tampered with before it reached you.
• The item is dead on arrival, or develops a fault covered by its warranty.
• You received the wrong product, the wrong variant, or the wrong quantity.
• Something listed as being in the box is missing.

Faults that appear later are handled under the product's warranty, which is shown on the product page. A warranty claim is also settled by repair or replacement, not by refund.

3. When we cannot replace something

• You changed your mind, ordered the wrong thing, or no longer want the item.
• The request comes more than 7 days after delivery, outside any warranty claim.
• The unit is damaged by misuse, an accident, liquid, a power surge, unauthorised repair, or a modification.
• Serial numbers, warranty seals or manufacturer labels have been removed or defaced.
• The box, cables, adapters, manuals or free items are missing when the unit comes back.
• Software, digital keys, gift cards, and items marked non-returnable on their product page.
• Consumables and hygiene-sensitive items such as earbud tips, once opened.

4. How to raise a replacement request

1. Open our support page and choose the "Returns" topic, within 7 days of delivery.
2. Send us your order number, what is wrong, and photos or a short video of the problem and of the outer box.
3. We reply within one working day, and arrange a pickup where the address is serviceable. Where it is not, we will tell you how to send it back.
4. Pack the unit with everything it came with, in its original box.
5. We inspect it on arrival, usually within 2 working days, and dispatch the replacement once it passes.

We pay the return shipping when the fault is ours. Where an inspection shows the claim is not covered by this policy, the unit is sent back to you as it is.

5. Cancelling an order

An order can be cancelled from your account or by messaging support at any point before it is dispatched. Once the parcel is handed to the courier it cannot be cancelled, and once it is delivered this policy's replacement terms are what apply.

6. The only cases where money goes back

This policy is a replacement policy, and money is not returned for a delivered product. There are three narrow exceptions, where nothing was ever supplied to you:

• You cancelled a prepaid order before it was dispatched.
• We could not fulfil the order — the item was unavailable, or the address turned out to be undeliverable — and no replacement is possible.
• A payment was taken twice, or was taken for an order that never went through.

In those cases the money is returned to the source it was paid from, normally within 5 to 7 working days, plus whatever time your bank takes to post it. Cash-on-delivery orders have nothing to return, because nothing was paid.

Nothing in this policy takes away a right you have under Indian consumer law.

7. Questions

Ask before you buy if you are unsure whether something is covered. Message us from the support page and a person will answer within one working day.

See also: Privacy Policy